1. Data Controller

Tatami Plus d.o.o., Rtić 12E, 22202 Zečevo Rogozničko, Croatia, OIB: 63122197990, email: info@hotel-life.hr, is the controller of personal data processed through the Hotel Life website and business operations.

2. Purpose of Processing

We process personal data to respond to inquiries, manage reservations, provide hotel services, comply with legal obligations, improve website functionality, and protect legitimate business interests.

3. Data We May Collect

Contact information, reservation details, communication records, technical website data, IP address, browser information, and other information voluntarily submitted by users.

4. Cookies

The website uses essential technical cookies required for proper operation. Where applicable, functional and statistical cookies may be used based on user consent. Marketing cookies are not used unless explicitly stated.

5. Types of Cookies

Session cookies are deleted when the browser is closed. Persistent cookies remain stored for a limited period to remember preferences and improve user experience.

6. Legal Basis

Processing is based on consent, contractual necessity, legal obligations, and legitimate interests in accordance with Regulation (EU) 2016/679 (GDPR).

7. Data Retention

Personal data is retained only as long as necessary for the purpose for which it was collected or as required by applicable law.

8. Third Parties

Data may be shared with service providers, IT partners, booking platforms, payment processors, and public authorities when legally required.

9. Google Analytics and Similar Services

Where enabled, analytical services may collect anonymized or pseudonymized usage information to improve website performance and user experience.

10. Your Rights

You have the right of access, rectification, erasure, restriction of processing, data portability, objection, withdrawal of consent, and the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

11. Security Measures

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, disclosure, alteration, or destruction.

12. Contact

For all privacy-related requests, please contact: info@hotel-life.hr.